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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Conditions aren't working properly

    Asked by KerriOutFood544 on August 28, 2013 at 01:31 PM

    I have conditions on my form for my customers to order Boxed Lunches.  It says: How Many Boxed Lunches on a dropdown that says 1 2 3 4 5 6.  If they choose 1, I wanted Sandwich 1 Chips 1 & Drinks 1 to come up.  So I did this:

    If How Many Boxed Lunches? field is Equal to 1

    Then Show Sandwich 1

    Then Show Chips 1

    Then Show Drink 1


    ... And so on and so forth, for 2, 3, 4, 5, 6.

    This worked on some of the conditions, but not all of them, which is why I don't know how to fix it.  please help!  I have to have this out by Friday morning.



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    Answered by pinoytech on August 28, 2013 at 03:50 PM


    Sorry for the inconvenience that may have caused. Can you please share to us URL of your form for further assistance?

    Thank you!

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    JotForm Support

    Answered by Mike_T on August 28, 2013 at 04:18 PM

    It is most probably that your Show conditions are causing conflicts. Please kindly check the following thread:

    My show/hide conditions are not working properly

    If you need any further assistance on this, please let us know. We will be happy to help.

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    JotForm Support

    Answered by jonathan on August 28, 2013 at 06:11 PM

    @ April,

    If you have responded to this thread via your email, I would like to inform you that your latest response was not recieved.

    Please click on this link to reply again http://www.jotform.com/answers/261429-Conditions-aren-t-working-properly#2


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    Answered by KerriOutFood544 on August 29, 2013 at 09:22 AM

    Thanks, I didn't solve that particular problem, but found another way to achieve what I wanted.  

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    JotForm Support

    Answered by guilledutra on August 29, 2013 at 09:34 AM

    Thanks for letting us know,

    feel free to ask if you need further assistance