What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    can i sell in Spain?

    Asked by lauretpromociones on May 18, 2011 at 10:25 AM

    When I try tu buy myself it says that

    Merchant country unsupported.
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    Answered by allanftd on May 19, 2011 at 06:38 AM

    Hi lauretpromociones,

    Thank you for your messages. To speed up the investigation, may we ask which form are you referring to, as well as the payment gateway you used (Paypal, Google Checkout, 2CO, etc)?

    We shall await your response. Thank you for using JotForm!


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    Answered by lauretpromociones on May 19, 2011 at 06:50 AM

    Yes, sorry, with PayPal, and a Master Class credit card. Thanks.

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    JotForm Support

    Answered by NeilVicente on May 20, 2011 at 04:09 AM


    Can you tell us where you got the message that says "Merchant country unsupported"?

    I tried submitting in your form named "Paypal y tarjeta" and I was redirected to this page:


    If a buyer sees this page after submitting, I don't see any reason why a user cannot buy from your form. Can you please clarify? We'll await your response.


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    Answered by lauretpromociones on May 20, 2011 at 05:20 AM

    Thanks a lot Neil. Today I've try again and it is working perfectly, It maybe was a temporary problem because the PayPal count was brand new, created just hours before.

    Thanks again from Madrid Sapin.

    Araceli Lauret.

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    JotForm Support

    Answered by NeilVicente on May 20, 2011 at 07:38 AM

    You're welcome Araceli. Glad to hear that everything is working fine now. Do let us know if the problem re-occurs by any chance.  Thank you.

    Greetings from Las Islas Filipinas