- freightmonsterAsked on May 18, 2011 at 11:26 AM
I have several forms on different websites that are not appearing. Sometimes they appear very faint in the background and sometimes they don't appear at all. I have submitted this issue once before and you told me it was a slow internet connection. However that is not the case. I have tested this on several different internet connections with incredible speeds. Please tell me what is wrong and why this is happening. I have paid for your forms that are not working. I am losing money when a form does not appear on my site. Have tested in mulitple browsers all with the same issue.
- JotForm SupportNeilVicenteAnswered on May 18, 2011 at 01:18 PM
First off, I apologize for any inconvenience this have caused you. I understand where you're coming from. I can definitely see what you are talking about. Somtimes the form loads but most of the time it doesn't. A solution that quickly comes to mind is to embed your forms using iframe embed code.
To get your iframe embed codes
1. Go to Setup & Embed tab
2. Click Embed Form
3. Click iFrame
4. Copy the codes provided in the next screen
Let me know how this works out for you. I'll await your response.