What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Asked by shelbyakin on May 18, 2011 at 11:59 AM

    We have had a few applicants unable to submit their form.  They have an error message when they click on submit.  Can you please help me with this.


    Thank you,


    Shelby Akin



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    JotForm Support

    Answered by NeilVicente on May 18, 2011 at 01:29 PM

    Hello Shelby,

    Did they specifically say what error they get when they click on submit? I checked this form https://www.jotform.com/10961838196 and it looks like it has a long list of fields and a lot of them are required too.

    It might be possible that the error that they're getting is the required field validation error. Tell them to fill up all fields that has an asterisk so that they will be able to submit the form.

    If they receive any other error messages than this:

    Please let us know. Thank you for your cooperation. I'll be awaiting your response.