What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Pending submissions and Paypal

    Asked by montsho on August 30, 2013 at 09:05 AM

    It's my understanding that when a customer sumits a payment through Paypal portal, Jotform holds the submission in my pending payment box until the payment is cleared through Paypal. Right now, the payments are clearing (I recieve notifications from Paypal via email) but the submissions just sit in my pending payment box. And the one payment that should've been in the pending payment box bc the customer used a check and it had to clear, actually went into my submission box-not as a pending payment. I tried to find the answer on my own but had no luck

     

    Montsho

    Submissions pending JotForm email
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    Answered by jeanettebmz on August 30, 2013 at 11:47 AM

    Our integration work this way:

    When someone pays to you the submission will not be stuck into the Pending Payments box unless the user change her mind in the last minute. However, it might happen that they come back and pay later one. Paypal will also notify to your email address registered with them. Therefore you must go to the Submissions section and complete the submissions manually.

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    Answered by montsho on April 30, 2014 at 11:44 AM

    Hi there it's me again. I'm still having the same problem. I just did open enrollment for Half Marathon Training. Every person who chose to pay thru Paypal had their form stuck in the pending payment box. They didn't change their minds. I immediately got an email from Paypal stating I recieved a new payment and subscription but EVERY SINGLE LAST PERSON who used Paypal had their form stuck in the pending payment box. I had to manually submit 21 submissions. Can you help please?

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    JotForm Support

    Answered by TitusN on April 30, 2014 at 01:01 PM

    Hello,

    Please make sure that your IPN (Instant Payment Notification) notifications are enabled as shown below:

    To check this, please log in to your paypal account - go to Profile > Instant Payment Notification preferences

    IPN is used by our Paypal App to notify your form that the payment has been recieved. It is an encoded message from paypal that confirms that funds have been added to your account.

    You can check your IPN History (the messages that were sent out when the payment was accepted) and it will tell you why the form submissions were stuck under pending payments.

    To view the IPN HIstory, please follow these steps:

    1. Go to the PayPal website and log in to your account.

    2. Click "Profile" at the top of the page.

    3. Click "Instant Payment Notification Preferences" in the Selling Preferences column.

    4. Click "IPN History page

    Please let us know if this helps.

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    Answered by montsho on April 30, 2014 at 01:38 PM

    Ok, I followed your directions. My IPN is definitely disabled. I'm trying to enable it but I'm a little confused. What URL goes in the notification URL? I have more than one form. Does that even matter? Thank you for your help (and patience).

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    JotForm Support

    Answered by TitusN on April 30, 2014 at 01:45 PM

    It does not matter what URL you have there - as long as IPN is enabled - your form will notify you accurately of all completed payments.

    But for added measure - not out of neccessity - have the IPN URL as http://www.jotform.net/ipns/paypal.php

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    Answered by montsho on April 30, 2014 at 01:49 PM

    You are rockin out today brotha! Thanks.

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    JotForm Support

    Answered by TitusN on April 30, 2014 at 01:50 PM

    Much Obliged. :-)