Why isn't my coupon code working?

  • Profile Image
    EricAndersonJr
    Asked on August 30, 2013 at 11:31 AM

    I created a ticket order form for my theatre organization's next show.  I decided to add a coupon code, but the "apply" button has only worked once out of several tries.  Also, as soon as I added the coupon box, the form stopped showing the total.  Did I miss a step?

  • Profile Image
    guilledutra
    Answered on August 30, 2013 at 01:17 PM

    Hi,

    I couldn't find the cupon code seted up in your form's paypal payment tool, I guess you disabled it, could you re-activate it in order to make further investigations.Please could you try by clearing your browser's cache and cookies  before re-activating your coupon code settings

    Hope it helps

    please let us know if you need further assistance

    thanks