What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Adding New Users Get Error Message

    Asked by stonehillcollege on August 30, 2013 at 01:35 PM

    I love that you can now add additional users but I am having some problems. I added a user and he cannot remember his password. When he tries to request a new password he was getting an odd error message. I decided to delete the user from the system and then re-add him again. When he goes in now to make a change it says that the user already exists.

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    Answered by EliezerN on August 30, 2013 at 02:49 PM

    Thanks for contacting us.

    Could you please let us know the username of the sub-account? Also, did the sub-account restablish the password? or is at that point when he is getting the error? Please give us more information so that we can further investigate and find a solution to this issue.


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    Answered by stonehillcollege on August 30, 2013 at 03:45 PM

    The exact error is:


    Erroron query: Insert Into 'user_settings' ('key','value', 'username') VALUES ('subUserMode',1'jpestana') Error returned:Duplicate entry 'subUserMode-jpestana for key 'KEY'

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    Answered by stonehillcollege on August 30, 2013 at 03:47 PM

    So he was able to login under Chrome but the error message came while using firefox.

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    JotForm Support

    Answered by guilledutra on August 30, 2013 at 05:26 PM


    It is working now?

    Could you  ask the user to try by clearing the firefox browser cache and cookies and then try again?

    please let us know if you need further assistance