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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I accidentally upgraded the wrong account

    Asked by plaid_rainboots on May 18, 2011 at 03:42 PM

    Hi, I made an unfortnuate mistake. I have 2 JotForm accounts, and I accidentally upgraded the wrong one.

    I just sent 2 Paypal Payments for $90 - Paypal ID #s 7TW590213G2039538 & 8VR64918PS4103156.
    Is it possible to refund Paypal ID # 7TW590213G2039538 and downgrade this account plaid_rainboots to free?
    I wish to keep Paypal ID # 8VR64918PS4103156 and the account SCIC to a premium account.

    I'm hoping this can be resolved. Thanks!

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    JotForm Founder

    Answered by aytekin on May 20, 2011 at 04:17 AM

    Done. One of the payments will be refunded within 1-2 weeks. The other payment is applied to SCIC.