New submissions don't appear on submissions page

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    will6789
    Asked on August 30, 2013 at 06:24 PM

    When somebody submits something through my form the image that they have submitted appears in my dropbox like it should, but the pdf only contains an error (see screenshot) and the submission does not appear on the submissions page on jotform.com. I have tried other forms and again, they do not appear on the submissions page.

  • Profile Image
    Tasha
    Answered on August 30, 2013 at 07:42 PM

    Hi,

    I am sorry for any inconvenience that this may have caused. There was an issue with the submissions earlier today that our developers has already rectified. From now on you should be able to view your submissions without any issues. If you are still unable to view future submissions please try clearing your browser cache and viewing them again.

    Thanks!