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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    New submissions don't appear on submissions page

    Asked by will6789 on August 30, 2013 at 06:24 PM

    When somebody submits something through my form the image that they have submitted appears in my dropbox like it should, but the pdf only contains an error (see screenshot) and the submission does not appear on the submissions page on jotform.com. I have tried other forms and again, they do not appear on the submissions page.

    Screenshot
    Submissions submissions page JotForm dropbox
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    JotForm Support

    Answered by Tasha on August 30, 2013 at 07:42 PM

    Hi,

    I am sorry for any inconvenience that this may have caused. There was an issue with the submissions earlier today that our developers has already rectified. From now on you should be able to view your submissions without any issues. If you are still unable to view future submissions please try clearing your browser cache and viewing them again.

    Thanks!