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    On all my forms, allowing multiple files upload causes the files types message to pop up and the upload is not allowed. But, when I change back to si

    Asked by gaittec on May 19, 2011 at 01:56 AM

    On all my forms, allowing multiple files upload causes the files types message to pop up and the upload is not allowed.  But, when I change back to single file upload, it works fine. Please help.

    Page URL:
    http://form.jotform.com/form/11032022430

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    Answered by allanftd on May 19, 2011 at 08:30 PM

    Hi gaittec,

    Thank you for posting your concern. May I ask on which browser(s) were you using when encountered this issue? Which file type(s) were you trying to upload and how big were they?

    I have checked your form and also noticed that the Extensions were set up differently, i.e. vgg,zip,jpg,raw,stl,asc,obj,txt,doc,rar,pdf. Kindly add a space after each comma so that it will look like this (similar to the default value);  vgg, zip, jpg, raw, stl, asc, obj, txt, doc, rar, pdf.

    We hope you find this information useful. Please let us know if we can be of further assistance. Thank you for using JotForm!

    JOTFORM SUPPORT

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    Answered by gaittec on May 19, 2011 at 11:01 PM

    I was using Chrome.  I tried vgg (my companies proprietary format), jpg, and zip.  

    The files ranged from 50k to 2000k.

     

    But, your suggestion about the spacing fixed the problem.  Thanks very much!

     

     

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    JotForm Support

    Answered by NeilVicente on May 19, 2011 at 11:02 PM

    Hi,

    Glad to know that one of our support members was able to help you.


    Neil