- lydiafundAsked on September 01, 2013 at 02:32 PM
We use JotForm to receive grant applications, which includes the applicants' submission of attached documents. On one particular application, 5 of the 7 attachments open up fine, but attempting to open the other 2 results in the following:
This XML file does not appear to have any style information associated with it. The document tree is shown below.
This is where I'm viewing the application form in question: http://www.jotform.com/submissions/21337952399161. The issue is with the first 2 attachments.
Nothing out of the ordinary about the files extensions-- They are both pdf's. No issues with any other attachments on this application form, nor with any of the attachments on any other application forms I've gone through today.Page URL:
- JotForm SupportjonathanAnswered on September 01, 2013 at 02:53 PM
I was able to see this issue on the corrupt uploaded PDF files.
Commonly, the uploaded files become broken if there is an interruption during the upload proces of the file. If this is not too many files, I suggest you contact the user and request if they can re upload the files.
Or you can also send them an email and request they send the proper documents via email instead.
Pleae inform us if you need further assistance.
- lydiafundAnswered on September 01, 2013 at 03:03 PM
Thanks. I suspected it was some sort of corruption that occurred during the upload process, but at the same time hoped maybe it was something else that was an easy fix. I've now sent a request to the applicants to email their documents to me directly. It will cause an unfortunate delay in processing their application, but that's life, I guess. Thanks again for you feedback.
- JotForm SupportjonathanAnswered on September 01, 2013 at 04:14 PM
I am sorry for the inconvinienced caused.
But unfortunately, we have limited control on how the user would behave on instances like this due to different variables.
It is highly possible that the corrupt uploaded file have not even reach yet the file server (on JotForm end), so there is no means to at least do something about it and help you retrieve the file.
Having the user re-upload again or send it to you instead via other means like email is the best options to take when this issue happen.
Thank you very much for understanding.But please do contact us anytime for any other assistance we can provide you with.