I have the credit card option and paypal,but the cc option is not working.

  • coachkiwi23
    Asked on October 13, 2020 at 1:54 AM

    I have the credit card option and paypal,but the cc option is not working on my form.

    Can I change that, or do i need a new form, as I did not do this paymentwall at the beginning?

  • Ashwin JotForm Support
    Replied on October 13, 2020 at 3:06 AM

    I am not sure if I have understood your question correctly. I did check your last edited form "Sweet Kicks Kicking Class" and found that you have added PayPal Pro payment tool. Do you mean to say that users are not able to pay through credit card option?

    Is there any error message displayed in form when they try to submit form with credit card payment? Please share a screenshot of the error message, and we will take a look. The following guide should help you how to upload image in forum post: https://www.jotform.com/help/438-how-to-post-screenshots-to-our-support-forum

    If your users are able to pay through PayPal payment option but credit card option is not working, its most likely an issue related to your PayPal account. Please check if there is any limitation in your PayPal account. You need to also check and ensure that "PayPal Account Optional" is turned ON in your PayPal account. You may like to take a look at the following guide on how to turn on PayPal account optional: https://www.paypal-community.com/t5/About-Business/How-to-make-quot-PayPal-Account-optional-quot-option-available/td-p/845267 

    Hope this helps.

    Do get back to us if you have any questions.