Jotform not sending Square receipt to customer

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    Asked on October 13, 2020 at 02:34 PM

    I have read the post, "My form is not sending Square receipts" [to customers], and have also spent a deal of time on the phone with Square -- they kindly worked together with me to try to resolve this issue and it appears that:

    • This is not an enable receipts issue in the Square platform
    • I am configured correctly on the Jotform side, in Payment Settings
    • Formbuilder takes customer to a Square payment page, while Jotform does not, and in that configuration difference may be the reason
    • Jotform has open tickets since last year concerning this issue
    • there is currently no fix for the problem rendering Jotform not usable by my business :-(

    It is important that customers receive a payment receipt; anything you can do to resolve the matter will be greatly appreciated. I truly like your product and wish to keep it, but I will have to cancel my subscription if this problem cannot be resolved immediately.

    thank you

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    Answered on October 13, 2020 at 05:47 PM

    We do apologize for this inconvenience. 

    Yes, I can see your integration is set up correctly with the email field as the customer email and the receipt is enabled on this form:Registration_Puppy Building Blocks. There are existing tickets submitted to our backend team for the same problem, so I believe it's an ongoing issue. 

    I have added this ticket to existing L2 reports. We will update this ticket for you as soon as we have some news on this.

    Thanks for reporting. 

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    Answered on November 04, 2021 at 05:00 AM

    Hi there,

    This issue has been resolved. we are sorry for the inconvenience. 
    Please let us know if you need further assistance.