What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Not able to Sign Up - Error: Email address has registered before.

    Asked by Tim on September 02, 2013 at 05:48 AM


    JF registration process tells me my email address is already in use which is weird as I have never signed up.

    I attempted a pwd reset but the reset button (ie. send email) does nothing.

    I'm a Wufoo user looking to switch, not a good start (MacOSX Snow Leopard latest version of Chrome)


  • Profile Image
    JotForm Support

    Answered by ashwin_d on September 02, 2013 at 11:05 AM

    Hello Tim,

    I would like to apologize for this issue.

    Upon checking our records, I don't think you have registered with email address "tmarsh1@gmail.com" yet.

    It must be a browser related issue and you should clear your browser cache before trying to register again. Here is a guide which should help you in how to clear browser cache:  http://www.wikihow.com/Clear-Your-Browser's-Cache

    Please get back to us if the issue persist.

    Thank you!