What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Files aren't transferring to dropbox

    Asked by johnburton on September 02, 2013 at 01:55 PM

    In my dropbox, I do get a PDF copy of the submitted form, but not the attached file.

    I do see the file link, but when I click on it, I get this:

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Mike_T on September 02, 2013 at 02:15 PM

    Thank you for contacting us.

    It looks like that the file was not fully uploaded to our server, that is why it is missing on your dropbox and our storage. It might be related to some issues with user's browser, internet connection or file itself.

    Please ask the form user to re-upload that file.