How can I return a foot massager?

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    Alan m skolnick 
    Asked on October 14, 2020 at 09:02 PM

    I'm trying to return a foot massager and the form you sent me did not open. When I clicked on the part below that in case I could not download the form - it said, WHOOPS

    Please help. The remote did not connect to the massager and the pressure was too much for my wife who is a cancer survivor and has tender ankles.


    God bless!


    Alan Skolnick

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    Jed_C
    Answered on October 14, 2020 at 11:46 PM

    Kindly contact the form owner who uses Jotform who sold you the item. They probably used our service to collect submissions or sell products using Jotform service.

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    Alan m skolnick 
    Answered on October 15, 2020 at 10:28 AM
    Hi, I have tried numerous times to return a Slabway foot massager that does
    not respond to the remote control device and was harmful to my wife who is
    a recovering cancer patient
    and could not handle the pressure on ankles that have lost skin texture.
    The latest message was to contact "form owne ...who "probably uses our
    serice to collect submissions or sell products using Jotform service.
    I bought this product in good faith with the assumption that the return
    policy is valid.
    I am hoping you can give me more specific instruction to return it.
    Thank you and God Bless
    Alan Skolnick
    ...
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    VincentJay
    Answered on October 15, 2020 at 12:34 PM

    Hi,

    Please keep in mind that Jotform is a Form builder. We do not sell foot massager. If you want, we can try checking the form owner and provide you the email address so you can email them.

    Please share the form link of the foot massage so we can check it. We'll wait for your reply. Thank you!

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    Linda geist 
    Answered on November 28, 2021 at 01:12 PM

    This foot massager is way too strong for anyone over 50 years old! It hurts!! How can I return it?

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    Martin_A
    Answered on November 28, 2021 at 01:55 PM

    Hi there,

    In order to help you to get in contact with the owner of the form, the person that sold you the foot massager, we need you to provide us with the URL of the form. In that way, we can check who is the owner of the form that you submitted when purchasing the product, and we can share the email address so you can get in contact with the owner.
    As mentioned above, please note that Jotform is a Form builder, we do not sell foot massager.

    Thank you for understanding.