What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Multiple file uploader to Dropbox overwrites the photo.JPG for iPhone

    Asked by trustsafepay on September 03, 2013 at 12:07 PM

    Multiple file uploader to Dropbox overwrites the photo.JPG for iPhone. In other words if I select multiple photos from iPhone library only one photo gets uploaded to Dropbox. It seems you had this issue:

    http://www.jotform.com/answers/212492-multiple-iOS-Image-Uploads-overwrite-each-other

    But apparently with your last update on June 14th 2013 it has been fixed. However I'm still experiencing it. I'm using Safari on iPhone 5, iOS 6.1.4.

    dropbox jpg JotForm uploads
  • Profile Image
    JotForm Support

    Answered by EltonCris on September 03, 2013 at 03:06 PM

    Hi there!

    Thanks for reporting. I think the mentioned fix was for the form submissions page. Have you tried checking the uploaded files in your form submissions page if all files was there? While I have no actual device to test this, let me pass this to my colleague instead to submit a test. Since she's not yet around, we will just inform you here with our findings. If we find something that caused this issue, we will address this to our dev team right away.

  • Profile Image

    Answered by trustsafepay on September 03, 2013 at 04:40 PM

    Very interesting. Here is what I did. I uploaded 2 photos via iPhone, both photos uploaded to Dropbox just fine, as well as I can see them in the form submission page. The names were as follows: image.jpg, and image96.jpg. So I had two photos in Dropbox folder, great! Now I went ahead and used the same name and email (those are the fields configured to create the folder in Dropbox) and uploaded two more photos. The form submission page now shows two more uploads with previews and file names listed as: image.jpg and image11.jpg. Now this is what happened in Dropbox, it added the image11.jpg but overwritten the image.jpg with the new one. While looking at the form submission page the two image.jpg file previews show as different photos.

  • Profile Image
    JotForm Support

    Answered by Welvin on September 03, 2013 at 07:29 PM

    Hi,

    Thanks for the additional information. That helps us specially our developers to track the issue. It seems that it has to do on Dropbox's end. 

    Please try this;

    1. Access your form submissions page.

    2. Find and Click "Settings"

    3. Find and Click "Manage Integration"

    4. Set "Folder Name" from any field of your form, name or email.

    You can also add "Extended Folder Name", I suggest using the "User Default - Submission ID".

    This should create a single folder to your Dropbox Account for every submission, even submitting the same information to the form. Please kindly try it and let us know if this isn't the case from your end using your iPhone.

    The output should be something like this:

    Thanks

  • Profile Image

    Answered by trustsafepay on September 03, 2013 at 07:49 PM

    I would prefer to use name and email fields for the folder name and have all the uploads go to the same folder without overwriting already existing, but it is not critical and solves the issue. I've tested it. It ads unique number sequence with each upload and therefore photo.jpg is not overwritten but sits in different folders with the same name.

    Thank you very much!

  • Profile Image
    JotForm Support

    Answered by EltonCris on September 03, 2013 at 10:29 PM

    @trustsafepay

    Thanks.

    That's how our Dropbox Integration works. If you don't like files to overwrite in the same folder, you may consider using two folder naming instead so it creates unique folder and wouldn't overwrite other files with the same name. This is the best solution for now.

    Thank you!