What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Trouble with Email Forwarding Properly

    Asked by orlandofamilia on September 03, 2013 at 05:11 PM

    I've been using Jot Form for about a year or so without any problems.  I recently switched the mailing address that my form data is sent to. It worked for about 2-3 days and then I stopped receiving the notifications. I have spent hours (literally 6-8) checking, double-checking, triple-checking all of my email accounts, passwords, servers, etc. I've read over the FAQ and have tried everything I can think of... Please help!


    Thanks for your time, 


    Joe Orlando


    PS. I love and appreciate your services!

    Page URL:

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    JotForm Support

    Answered by Tasha on September 03, 2013 at 06:48 PM

    Hi Joe,

    Your email address was in the bounce list for the reason below. I have already removed it from the bounce list and you should now be able to receive emails.

    Reason(s) : 5.1.0 - Unknown address error 550-'#5.1.0 Address rejected.'

    For more information on how to avoid bounce related issues please review this guide.