Trouble with Email Forwarding Properly

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    orlandofamilia
    Asked on September 03, 2013 at 05:11 PM

    I've been using Jot Form for about a year or so without any problems.  I recently switched the mailing address that my form data is sent to. It worked for about 2-3 days and then I stopped receiving the notifications. I have spent hours (literally 6-8) checking, double-checking, triple-checking all of my email accounts, passwords, servers, etc. I've read over the FAQ and have tried everything I can think of... Please help!

     

    Thanks for your time, 

     

    Joe Orlando

     

    PS. I love and appreciate your services!

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    Tasha
    Answered on September 03, 2013 at 06:48 PM

    Hi Joe,

    Your email address was in the bounce list for the reason below. I have already removed it from the bounce list and you should now be able to receive emails.

    Reason(s) : 5.1.0 - Unknown address error 550-'#5.1.0 Address rejected.'

    For more information on how to avoid bounce related issues please review this guide.

    Thanks!