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    My email notifications are not coming: Bounce LIst?

    Asked by iveyphotography on September 03, 2013 at 11:03 PM

    My email alerts are not coming.  csmith@iveystudio.com  Can you remove me from the bounce list? 

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    JotForm Support

    Answered by EltonCris on September 03, 2013 at 11:51 PM

    You're right, I have now removed your email from the bounce list. It should be fine now.

    Here's the reason why your email ended to the bounce list.

    csmith@iveystudio.com is IN the bounce list  

    Reason(s) : 5.1.0 - Unknown address error 550-'5.1.0 <00000140a1b9310e-1f4fa7ab-4b10-4a7c-b8dc-9a929aa221d0-000000@amazonses.com> sender rejected. IB504'

    Kindly make sure this email exist and valid then submit a test with your form again. Hope this resolves the problem.