What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I am getting forms through my email but still cannot read or see them on your site

    Asked by starscoop on May 19, 2011 at 10:13 PM

    It is showing 5 submissions but I cannot look at them . on the submissions page it says cannot read form information.

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    JotForm Support

    Answered by NeilVicente on May 19, 2011 at 11:25 PM


    I understand how frustrating this is for you that you have created multiple threads this issue.

    Like what my colleagues have said, we were able to access your form on different computers, so it is definitely an issue with your workstation, either with your browser or your internet connection.

    Have you tried logging in to our site using another browser such as Google Chrome?  If not yet, please do. If it still does not help, try restarting your internet connection. If all else fails, try using another computer to log in to our site.

    Let us know how these solutions work for you. We'll await your updates. Thank you.