What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    BOUNCE LIST

    Asked by sbaraya on September 04, 2013 at 12:18 PM

    Hi team,

    I'm trying to send a form to my email address but i get the following error message:

    "ACTION REQUIRED: Your email address is in our BOUNCE LIST. Please contact JotForm Support and ask to be removed."

    Our domains are:

    pagosonline.com

    payulatam.com

     

    Could you help us with that?

    Regards!

    bounce list bounce JotForm email message JotForm Support
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    JotForm Support

    Answered by guilledutra on September 04, 2013 at 01:15 PM

    Hi,

    I proceeded to remove your email address from our email bounce list, please check the reasons:

    Reason(s) : 5.1.0 - Unknown address error 550-"5.1.1 The email account that you tried t= o reach does not exist. Please try\n5.1.1 double-checking the recipient's e= mail address for typos or\n5.1.1 unnecessary spaces. Learn more at\n5.1.1 h= ttp://support.google.com/mail/bin/answer.py?answer=3D6596 ss3si128300pbc.24= 1"

    Thanks

  • Profile Image

    Answered by pcsolutions4u on September 04, 2013 at 01:48 PM

    I also have same issue ... A the email id i added in the form is running properly, but not getting any mail from jotform submission form... not even in test mail.... 

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    JotForm Support

    Answered by guilledutra on September 04, 2013 at 02:02 PM

    @pcsolutions4u could you open a new thread with your issue? in order to help you.

    Thanks

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    Answered by pcsolutions4u on September 04, 2013 at 02:06 PM

    i sent you guys an email.... 

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    JotForm Support

    Answered by Welvin on September 04, 2013 at 02:52 PM

    @pcsolutions4u,

    Good day! My colleague has responded to your thread: http://www.jotform.com/answers/264240. Please kindly check.

    Thanks