What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I have added an email in recipient email but the notification is sent to my account email address.

    Asked by pawcoyote on September 04, 2013 at 03:12 PM

    Hi all,


    I have created my first form using JotForm and I liked how easy it was to setup.  I have two items that I would like help with..


    1.  I have an email alert setup to go to a specific website.  I used the info provided in the FAQ/Support area on how to setup the alert.  The one thing that happens is the emails always go to my personal email address assigned to my JotForm account and not the one I have in the recepientname area on the alert.


    Please let me know what else you need from me to help me out.  I greatly appreciate any and all help.


    Best Regards,

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    JotForm Support

    Answered by ashwin_d on September 04, 2013 at 04:12 PM

    Hello pawcoyote,

    Upon checking your form's notification and found that it should send the notification email to "winnickinsurance@verizon.net".

    Have you actually tested your form by doing a live submission or you are testing it by clicking on the "Test Email" button you have in your notification window?

    Please be noted that "Test Email" button always send email to your account email and not the recipient email address.

    Please clarify and I will wait for your response.

    Thank you!

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    Answered by pawcoyote on September 04, 2013 at 10:05 PM

    Thank you that is what I didn't know... It works fine...


    Thank you.