What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Account is disabled, but we have paid for Premium Monthly Plan

    Asked by terrythompson on September 04, 2013 at 03:40 PM

    I have done several threads, but hadn't gotten an answer.  We upgraded to premium yesterday and today were deactivated.  Reference #

    Ref# 74036852

    I need to get this form back on.  Please manually reactivate the form.

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    JotForm Support

    Answered by Welvin on September 04, 2013 at 04:12 PM

    Hi Terry,

    Good day! Thanks for creating a new thread and for providing the Order Reference Numbers. I've found the payment, and I have now manually upgraded your account to our Premium Monthly Plan. Please kindly check again.  

    Our system has failed to automatically upgrade your account because you haven't define your Jotform Username during the process.


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    Answered by terrythompson on September 04, 2013 at 04:22 PM

    Thank you for upgrading the account.  Just so you know the upgrade form doesn't have a line for user name.  It asks for email address only.


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    JotForm Support

    Answered by Welvin on September 04, 2013 at 04:29 PM

    You are welcome. Our pleasure to resolved this for you. Its actually asking you for "Jotform Login Name:"