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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My email addresses are both on the bounce list

    Asked by zcoffin on September 04, 2013 at 05:43 PM

    Hi,

     

    I'm having trouble using the email notification feature.  I am receiving a message that my email address is on the buonce list.  This is happening for:

     

    zcoffin@emeryweiner.org

     

    and

     

    coffinzm@gmail.com

     

    Thank you!

    email bounce list bounce email notification message
  • Profile Image
    JotForm Support

    Answered by Tasha on September 04, 2013 at 06:49 PM

    Hi,

    I checked on the email addresses that you provided and only zcoffin@emeryweiner.org is in the bounce list. It was added to our bounce list for the reason below.

    Reason(s) : 5.1.2 - Bad destination host 'DNS Hard Error looking up emerywenier.org (MX= ): NXDomain'

    I have already removed it from the bounce list and you should be able to complete setting up your email notifications. For more information on how to prevent bounce related issues please review this guide.

    Thanks!

  • Profile Image

    Answered by zcoffin on September 05, 2013 at 01:55 PM

    Thank you!

  • Profile Image
    JotForm Support

    Answered by ashwin_d on September 05, 2013 at 02:33 PM

    You are welcome.

    Thank you!