I cannot log in to my account. My form has gone all wonky. What is the problem?

  • Trudy McNeill
    Asked on October 20, 2020 at 10:12 AM

    When I go to your site, it does take a bit to load but when I select 'Login' nothing happens. I don't get anywhere. I've been told it has to do with my account. Can you please fix this as soon as possible? Thank you.

  • Kevin Support Team Lead
    Replied on October 20, 2020 at 11:27 AM

    I have checked your account and this seems to be currently active, I would recommend you to kindly clear your browser's cache and see if the problem persists, the following guide will help you to do so: https://kb.iu.edu/d/ahic

    You may also try using a different internet connection in order to discard the issue happens due to network restrictions.

    Let us know how it goes.

  • Troods
    Replied on October 20, 2020 at 12:28 PM
    Problem has been resolved. We cleared the cache on our server and it seems to work fine now.
    Not sure if there was a DNS change or something here. I honestly don’t know enough about the technical side.
    Thank you for your help with this,
    Trudy
    ...