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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I just upgraded my account but was not able to see the changes.

    Asked by MichelleByfield on September 04, 2013 at 10:26 PM

    HI i just upgraded my account and changed the log in person name as it was in the name of a employee instead of myself the owner of the business.  ANyway it appears that the payment and upgrade has not happend to my account now. 

     

    Can you advise what I need to do please.

    name my account upgraded upgraded my account
  • Profile Image

    Answered by khrisell on September 04, 2013 at 10:53 PM

    Hello,

    As I have checked MichelleByfield your account. I can see that it is still a free account and we did not received any payment from the said account. I have also checked using your email address and was not able to see any payment details there.

    Have you received any payment confirmation from us containing the subscription number?

    So that we could check further if the payment did went through?

    Thank you and we will wait for your response.