Email: Submissions take over 24 hours to arrive

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    gctcch
    Asked on September 05, 2013 at 12:41 AM

    Some Email Submissions are taking over 24 hours to arrive?

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    jedcadorna
    Answered on September 05, 2013 at 02:44 AM

    Hi,

    May I know which email address you are having problem with? I have tested 4 or your emails and 3 of them works fine.

     

    Current Server:

    /var/log/jotform/amazonSES.log:[02/Sep/2013:02:32:07 -0400] 10440226156 AmazonSES Sent email to info@caravanhirequeensland.com.au - MessageID:00000140dd5f07b6-9c55607c-63ee-4d3b-b110-2db7cf65b8b9-000000 - RequestId:63968696-1399-11e3-a7f9-39cde102a9f0

    Current Server: /var/log/jotform/amazonSES.log:[04/Sep/2013:09:23:55 -0400] 10441238995 AmazonSES Sent email to info@campercaravanhire.com.au - MessageID:00000140e924c3d2-10ec3802-2866-4e7f-9cfd-3265940ef29a-000000 - RequestId:3f992ca7-1565-11e3-a56e-d1601b723614

    Current Server: /var/log/jotform/amazonSES.log:[05/Sep/2013:00:08:47 -0400] 93555836166 AmazonSES Sent email to bookings@goldcoasttweedcaravanhire.com.au - MessageID:00000140ec4ee019-daf5d8b8-dfcf-4c29-8be8-f60eeb3a554f-000000 - RequestId:dc7c2da0-15e0-11e3-ac83-47c8e0cc0a15
    Except to this email

      Current Server: /var/log/jotform/amazonSES.log:[04/Sep/2013:09:23:56 -0400] 10441238995 AmazonSES Failed while sending email to info@goldcoasttweedcaravanhire.com.au


    Thanks,

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    gctcch
    Answered on September 05, 2013 at 03:30 AM
    Still waiting for email from time 00 08 today Info@goldcoasttweedcaravanhire.com.au
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    jedcadorna
    Answered on September 05, 2013 at 03:52 AM

    Hi,

    I do apologized for the inconvenience. I'm still getting same message when trying to check on your email logs. Please take a look at this article to rectify this issue. http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

     

    Let me know if this works. 

    Thanks,