What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How long does it take to upgrade account?

    Asked by garethjohn01 on September 05, 2013 at 06:09 AM

    To Whom it may concern,

    I re-upgraded yesterday because our account was disabled due to the company card being disabled.

     

    How long does this take as we need it back as soon as possible,

     

    Kind Regards,

    Gareth John Spicer

    card upgraded
  • Profile Image
    JotForm Support

    Answered by ashwin_d on September 05, 2013 at 06:30 AM

    Hello Gareth,

    The upgrade of account is instant as soon as the payment is made. Upon checking your account I found that your account is still a free one and not yet upgraded.

    Could you please send us your payment details to help us look into our records? 

    I will wait for your reply.

    Thank you!