Forms stopped accepting information

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    jorgemahecha
    Asked on October 20, 2020 at 08:15 PM

    Dear srs at JotForm:

    Our forms suddenly stopped not accepting more information once many of the forms reach the last page. This is happening to ALL our forms.

    Everything was working just fine until a couple hours ago. Please check what is going on. This is critical to the project we are working on right now.

    Best regards,

    Jorge Mahecha

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    Vick_W
    Answered on October 21, 2020 at 02:33 AM

    Hi Jorge,

    I've just sent some test submissions on some of your forms. I was able to do it successfully without encountering any errors.

    1603261880_5f8fd5b8423d8_

    1603261894_5f8fd5c68db8c_

    1603261911_5f8fd5d7d7290_

    Are you still facing the same issue? Can you please specify one form that we can conduct testing on? Are your forms embedded on a website? If yes then please provide the website page URL.

    Looking forward to your reply.

    Thanks.

  • Profile Image
    jorgemahecha
    Answered on October 21, 2020 at 06:41 AM

    Thank you, Vick.

    The forms are working but entering the information became very confusing to the point of being disruptive:

    1) No tick-marks are showing up when you select an answer. We have tried this with different computers in different countries.

    2) On page 3 of this form and many others, we require a response per row. All the matrix of response options turns red. This did not happen before. It is very confusing

    3) Some tooltip from another survey is showing up where it should not be. (It's dark blue, please see in attached pictures)

    These surveys are to be taken by people who is not very savvy in technology. Any distraction of any kind is sure to jeopardize our data collection. The fact that there are no tick-marks is very confusing.


    Please help me in resolving this issue as soon as possible, We cannot lose a whole day of work because of this.1603277235_5f9011b3512a8_Screen Shot 2021603277234_5f9011b2650c5_Screen Shot 2021603277234_5f9011b24ad00_Screen Shot 2021603277234_5f9011b224d24_Screen Shot 202

  • Profile Image
    Patrick_R
    Answered on October 21, 2020 at 10:34 AM

    Hello Jorge! It seems that you've changed your checkboxes to radio buttons (screenshot attached below).

    1603290219_5f90446b1758f_Screenshot from

    - 1) No tick-marks are showing up when you select an answer. We have tried this with different computers in different countries.

    I see that the radio buttons are now properly ticked within the Input Tables (as shown in the screenshot posted above).
    Q) Are you referring to a different field? If yes, then please provide its name.

    - 2) On page 3 of this form and many others, we require a response per row. All the matrix of response options turns red. This did not happen before. It is very confusing

    Yes, this seems to be a problem, It should only highlight the problematic row. I'll report this to the concerned department so that this could be looked into.
    I'll report it to the Development team here: https://www.jotform.com/answers/2646739

    - 3) Some tooltip from another survey is showing up where it should not be. (It's dark blue, please see in attached pictures)

    Are you referring to the Hover text for the Input field? If yes, then it looks like you've removed it from your form.

    Can you please provide us more information about this problem. We'll try to replicate this at our end.

    Awaiting your response.

  • Profile Image
    jorgemahecha
    Answered on October 21, 2020 at 11:10 AM

    Thank you, Patrick.

    We realized that changing the input format to radio buttons was a solution to our problem just by chance this morning.

    If not for that, we would be in shambles. This change occurred without any warning.

    Regards,

    Jorge

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    Patrick_R
    Answered on October 21, 2020 at 01:18 PM

    Hi Jorge! Our apologies for the inconvenience. Glad to know that you were able to resolve the problem.
    In case you face similar issues again, let us know.

    Thank you!