Address field: Conditional copying of the 'Address' field value isn't working, the same works for the 'Name' field

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    newlifeivf
    Asked on October 21, 2020 at 08:12 AM
    This is a NEW and significant chnage by Jotform. I have several legal and consent forms that I have been using Jotform for some time. The 'address field' (with individual componenets) copied into a 'short text' field has been working for ages and has populated several locations on my PDF's automatically (based on the single address the clinets entered at the start). In the last days we have received multiple PDF forms from clients that are imcomplete and missing the address at every location. This is a NEW chnage by JotForm! It was working only a few days back. What and why have you changed this? The 'name' element still works this way... why have you changed this?
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    Patrick_R
    Answered on October 21, 2020 at 08:14 AM

    Hello! Our apologies for the inconvenience. Can you please pass us the Form ID/URL with which you're facing this problem. We'll look into it.

    Awaiting your response.

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    Patrick_R
    Answered on October 21, 2020 at 08:26 AM

    Hi! I noticed that you've provided the Form URL in your other ticket, i.e. https://www.jotform.com/answers/2646366-Address-Elements-no-longer-copying-to-short-text-

    I'm looking into it and will get back to you soon.

    Thank you!

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    newlifeivf
    Answered on October 21, 2020 at 08:29 AM

    https://hipaa.jotform.com/newlifeivf/FT2


    This is clone of the actual form that I use to try new features etc, but I've seen the issue in all my forms i've reviewed tonight.


    Under 'Name', you will see a short text box that is usually hidden but i have made visible. When you type the name, its appears in the short text as it should and has been doing doing months.


    If you look at the 'Address', under it too is a short text box. Previously the address would appear here, just like the name and put the address as a single line '8 JotForm St, Suburbsville, USA'. Now it does nothing. I have several locations in my forms where this address populates too and all of these have stopped working. This has only occurred in the last 2 days... in every one of my forms.

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    Patrick_R
    Answered on October 21, 2020 at 09:01 AM

    Hello! Thank you for the additional information. The "Name" fields are being copied but the "Address" fields aren't. As far as I know, Address field to Address field was working before. I don't see this working now.

    I've escalated your concern further. Following is the screencast of this issue:

    1603285213_5f9030dd61041_Screencast 2020

    We will look into this and get back to you.

    Our apologies for the inconvenience this has caused.

    Thank you!

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    nelly
    Answered on October 22, 2020 at 03:40 AM

    Hi,

    Sorry for the inconvenience. It has been fixed. Thanks for the reporting the issue.

    Let us know if you need further assistance.