Reset password of a Guest account

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    Carolyn Bauer 
    Asked on October 21, 2020 at 08:15 AM

    I am trying to reset my password. It keeps saying link expired.

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    Patrick_R
    Answered on October 21, 2020 at 10:49 AM

    Hello Carolyn! Your account is a Guest account. Guest accounts aren't regular accounts. This is the reason you aren't able to reset your account's password.

    You'll need to convert your Guest account to a regular account first, To do this, kindly signup to JotForm and while signing up, use the same email address that you used for your Guest account (i.e. the one you used for this conversation).

    This will convert your Guest account to regular account. After this, you'll then be able to use your account normally.

    Please give it a try and in case you come across any issues, feel free to get back to us.

    Thank you!