Data export is stuck in progress

  • Profile Image
    ursu_operations
    Asked on October 21, 2020 at 03:21 PM

    I began a data export last night. All of the files appeared to have been processed and it has been stuck at "In progress. Exporting data..." for more than 12 hours now.

    Is it stuck? When can I expect to the data will be available to download?

    Screenshot
  • Profile Image
    Jeanette
    Answered on October 21, 2020 at 08:37 PM

    Let me send you this request to our backend team to get an update on when this is going to be completed

  • Profile Image
    nazlicetin
    Answered on December 07, 2020 at 11:44 AM

    Hi ursu_operations,

    The files should be generating correctly from now on.

    We've also added a new error message for failed exports.

    Please generate a new one.