404 notice when trying to open files that were uploaded in a form

  • Elizabeth_Threadgill
    Asked on October 21, 2020 at 5:05 PM

    Hi,


    I created a form and put my coworker as the notification email address. She is unable to open the files uploaded in my New Vendor Packet form. She forwarded the email notification to me and I was able to open the uploaded files just fine. Do you know why this might be? Does she need to update her Chrome web browser, Adobe Acrobat, or Outlook settings?


    Thank you!


    Page URL: https://www.jotform.com/uploads/Elizabeth_Threadgill/202896812246158/4790258543221534969/W-9%20-%202020.pdf
  • roneet
    Replied on October 21, 2020 at 10:22 PM

    That will be solved by going to your SETTINGS > PRIVACY > and "Untick" Require log-in to view uploaded files:

    1602337538 5f81bb02dd47b g1 Screenshot 10

    Let us know how it goes.

    Thanks.