Not able to connect payment tool with PayPal account.

  • valleytshirts570
    Asked on October 21, 2020 at 9:08 PM

    I am trying to connect my paypal account to this account and it keeps telling me something is missing.


    I can sign into my paypal account seperately but when I try to add it here it wont let me after I enter my sign info correctly


    WHY?

  • Ashwin JotForm Support
    Replied on October 22, 2020 at 2:36 AM

    I am sorry for the trouble caused to you. Do you see any error message when you try to integrate payment tool with your PayPal account?

    I did clone your form, and I was able to integrate it successfully in test mode. Please check the screenshot below:

    1603348447 5f9127df2627e paypal Screenshot 10

    Are you trying to integrate PayPal payment tool in test mode? I did check your account and found that "Test" mode is enabled. I would suggest you to please change it to "Live" mode and then try to integrate by clicking on the "Connect" button.

    Hope this helps.

    Do get back to us if the issue persists.