Subscription expired

  • parentinfo
    Asked on October 22, 2020 at 8:29 AM

    Good morning,


    We do not know what confusion is going on with our subscription. Yesterday I requested that our account page was updated to reflect the yearly Silver payment that was received by you on 06/07/2020.

    What is the reason that the account is now showing "FREE" and the alerts of submissions, space, form view are asking us to UPGRADE NOW?

    Please correct this ASAP. We are currently depending on JOTFORMS to receive all the Health History forms for new students.


    1603369641 5f917aa9058b3 Screenshot 10



  • Cecile JotForm Support
    Replied on October 22, 2020 at 11:03 AM

    Hello,

    We apologize for the inconvenience caused by this issue. We are currently checking your account.

    We'll get back to you once we have enough information.

    Thank you.

  • parentinfo
    Replied on October 22, 2020 at 11:46 AM

    Please and thank you!

    Rosangela/FPS