I received a notification of recurring payment for account I don't have

  • Sherry Weaver
    Asked on October 22, 2020 at 2:30 PM

    Hello,

    I received the attached email about a recurring payment being charged by your company. I don't have an account with you so I'm guessing it's a phishing email but wanted to confirm. Please let me know if this is a valid email and if it came from you. If so, it is not something I ordered (I've never even heard of your company). If not, someone is using your name to extract information from me.

    Thanks for your prompt attention to this matter.

    Sherry Weaver

    Jotform Thread 2649849 Screenshot
  • Welvin Support Team Lead
    Replied on October 22, 2020 at 8:56 PM

    Hello Sherry,

    Yes, it's from us. It's not related to any account, but a payment made through a form created on our form builder. It's through the following form ID 92776130645158, which is shown in the recurring email.

    The full form in question is this https://www.jotform.com/form/92776130645158.

    The form is for Leadership Park City Alumni (https://leadershippca.org/). Do you recognize this organization/website? Unfortunately, I can't mention the form's owner as it seems LPCA is only a client of them. They don't really own the form.

    You can cancel the subscription by clicking the Cancel link in the email.

    Thanks