unable to edit the form in the form builder

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    woonruru
    Asked on October 22, 2020 at 09:21 PM
    Hi, I'm unable to edit the form I created last year. Your kind assistance would be greatly appreciated


  • Profile Image
    Richie_P
    Answered on October 23, 2020 at 04:20 AM

    I'm not sure I understand your inquiry.

    To clarify, when you try to login to your account and edit the form, you receive an error? Or the form doesn't load on the Form builder?

    Kindly try clearing your browser's cache and log-in back to your account.

    Looking forward for your response.

  • Profile Image
    woonruru
    Answered on October 23, 2020 at 07:28 PM
    Thanks for your email.
    Yeah, the form doesn't load to form builder.
    How could I edit the form? Do I have to subscribe to use the apps?
    Regards,
    Ling
    ...
  • Profile Image
    KrisLei
    Answered on October 24, 2020 at 12:17 AM

    Hello Ling,

    May we ask for the form link you are trying to edit to check it further on our end? If the form is created from a different account, you would need to login to that account to edit the form.

    Thank you. Looking forward to your response.

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    woonruru
    Answered on October 24, 2020 at 09:28 PM
    Hi,
    Thank you for your email.
    Here's the link:
    https://form.jotform.me/93087241012448
    Hope to hear from you soon.
    Best regards,
    Ling
    ...
  • Profile Image
    KrisLei
    Answered on October 24, 2020 at 09:42 PM

    Thank you. I have verified that the form is available on the My Forms page, and you can select the form to proceed in editing it on the form builder. Please refer to the screencast below:

    1603590075_5f94d7bb7641d_form.gif

    Kindly try to log in on an incognito window or clear your browser's cache. It seems that my colleague is right. It must be a cache issue.

    Let us know if you need further assistance.