unable to edit the form in the form builder

Hi, I'm unable to edit the form I created last year. Your kind assistance would be greatly appreciated

I'm not sure I understand your inquiry.

To clarify, when you try to login to your account and edit the form, you receive an error? Or the form doesn't load on the Form builder?

Kindly try clearing your browser's cache and log-in back to your account.

Looking forward for your response.

Thanks for your email.
Yeah, the form doesn't load to form builder.
How could I edit the form? Do I have to subscribe to use the apps?
Regards,
Ling
...

Hello Ling,

May we ask for the form link you are trying to edit to check it further on our end? If the form is created from a different account, you would need to login to that account to edit the form.

Thank you. Looking forward to your response.

Hi,
Thank you for your email.
Here's the link:
https://form.jotform.me/93087241012448
Hope to hear from you soon.
Best regards,
Ling
...

Thank you. I have verified that the form is available on the My Forms page, and you can select the form to proceed in editing it on the form builder. Please refer to the screencast below:

Kindly try to log in on an incognito window or clear your browser's cache. It seems that my colleague is right. It must be a cache issue.

Let us know if you need further assistance.