Form claims that it has been submitted multiple times...

  • Profile Image
    sadlow
    Asked on September 06, 2013 at 11:09 AM

    FormID: 32464516544354

     

    Hey guys,

    First of all, GREAT respect for this amazing page. I don't know where the mistake is, but it seems to be nothing that can be configured at all.

     

    1. problem:

    When I submit the form it claims that it has been submitted before, which can't be.

     

    2. First time when problem 1 did not appear the mail came without the typed variables from the input boxes. The mail just contained the values from chosen radio buttons and checkboxes.

     

    What can I do to get some support?

  • Profile Image
    guilledutra
    Answered on September 06, 2013 at 12:40 PM

    1.

    I cloned your form and make some submissions test, but I didn't recieve the "submitted multiple times" alert, may you had the "Unique Submissions" checked.

    2. I  received the email notification containing all the fields, please take into account that once you add a new field to your form, you should edit your email notification layout in order to add the new field to the email notification.

    Please check this guide about setting up email notifications,

    https://www.jotform.com/help/25-Setting-Up-Email-Notifications

    Hope it helps

    please let us know if you need further assistance

    Thanks