What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form claims that it has been submitted multiple times...

    Asked by sadlow on September 06, 2013 at 11:09 AM

    FormID: 32464516544354


    Hey guys,

    First of all, GREAT respect for this amazing page. I don't know where the mistake is, but it seems to be nothing that can be configured at all.


    1. problem:

    When I submit the form it claims that it has been submitted before, which can't be.


    2. First time when problem 1 did not appear the mail came without the typed variables from the input boxes. The mail just contained the values from chosen radio buttons and checkboxes.


    What can I do to get some support?

    Page URL:

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    JotForm Support

    Answered by guilledutra on September 06, 2013 at 12:40 PM


    I cloned your form and make some submissions test, but I didn't recieve the "submitted multiple times" alert, may you had the "Unique Submissions" checked.

    2. I  received the email notification containing all the fields, please take into account that once you add a new field to your form, you should edit your email notification layout in order to add the new field to the email notification.

    Please check this guide about setting up email notifications,


    Hope it helps

    please let us know if you need further assistance