What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My forms are disabled now

    Asked by gaston.nino on September 06, 2013 at 01:40 PM

    Hi,

     

    I need to know if I need upgrade my account of I can wait, maybe a month to be enable my forms.

    I really don't read carrefully all the information, and don't read that if I use more than 10 SSL forms my forms will be disabled after use it.

    Could you help me on this?

    I really need my forms because Y use every day to get information from the users.

    Thanks and Best Regards

    My Forms thanks my account
  • Profile Image
    JotForm Support

    Answered by Welvin on September 06, 2013 at 02:15 PM

    Hi,

    Good day! I have lowered down your SSL Limit to 8 and reactivated your account. Please take note that we can only do this once.

    I would suggest using our Normal Form URL instead so you can receive up to 100 submissions page month. You have to re-embed the form without ticking the Secure Box in the embed window to use the normal submission and/or non-secure form URL:

     

    Thanks

  • Profile Image
    JotForm Support

    Answered by Welvin on September 06, 2013 at 02:19 PM

    Otherwise, I suggest upgrading your account to our paid plans if you need to secure your form and/or would like to continue using our Secure URL Feature. Our Premium Plan ($9.95/month) allows you to receive 1000 Secure Submissions per month. 

    Thanks