Questions about Payment Gateway in Malaysia

  • Profile Image
    welldonemarketingcs
    Asked on October 24, 2020 at 01:43 AM

    Hi Jotform,

    I am Vendy, staying in Malaysia. I have a couple questions regarding payment gateway. Firstly, there are not much local payment gateway option for us. Hence, we can only allow the customer to pay via credit/debit card. Can i know whether:

    1. We only allow customer to pay via credi/debit card, and will jotform store the customer money and after we request from your side then only your side will pay us? or how it works?
    2. Can we ask customer to proceed without the payment gateway? We are operating cafes and after they submit the form, we will ask them to use our local e wallet/ bank in, is that ok to do ?

    Appreciate your prompt reply. Thanks

  • Profile Image
    Patrick_R
    Answered on October 24, 2020 at 05:50 AM

    Hello Vendy! Thank you for your interest in JotForm. Kindly note that JotForm does not directly process payments, we are a form building service. But we have integrations with payment gateways that our clients use to collect payments on their forms.

    Here is the complete list of payment gateways which we support: mastering-payment-form-integrations-with-jotform

    You still need account with the payment gateway of your choice to use it with JotForm. As far as I know, you should be able to use PayPal and Stripe in Malaysia. There should be more supported gateways.

    - We only allow customer to pay via credi/debit card, and will jotform store the customer money and after we request from your side then only your side will pay us? or how it works?

    As mentioned above, collected payments via JotForm will be with your configured payment gateway. For example, if you've integrated PayPal on your form (PayPal allows payment collection via PayPal account and Credit Card), then the received payments will be in your PayPal account. From there, you can transfer funds to your own Bank account.

    - Can we ask customer to proceed without the payment gateway? We are operating cafes and after they submit the form, we will ask them to use our local e wallet/ bank in, is that ok to do ?

    Yes, this is okay.

    If you have any further queries, feel free to ask.

    Thank you!