Account suspended

  • Kate Turek
    Asked on October 26, 2020 at 4:32 AM

    Hi there!

    it says my account is suspended. What can I do to fix that?

    thanks!

    kate

  • Richie JotForm Support
    Replied on October 26, 2020 at 7:10 AM

    I have checked your account kgevanson and it seems the form 202958555262159 is collecting credit card information which violates our terms of use.

    1603710452 5f96adf4c0416 1 Screenshot 10

    In order to lift the suspension in your account, we would have to delete the guilty fields in your form.

    If you want to collect payments in your form, you may add a payment integration.

    Guide:https://www.jotform.com/help/323-mastering-payment-form-integrations-with-jotform

    Let us know if you wish to comply with our terms.