Why my account is locked?

  • Profile Image
    Asked on October 26, 2020 at 10:10 AM


    Is there a known issue with JotForm today? We have had to reset our password 3 times today and each time we go to log back in we get this error saying the account is locked when no one is even attempting to login.

  • Profile Image
    Answered on October 26, 2020 at 11:43 AM


    Apologies for the inconvenience,

    Accounts enabled with HIPAA Compliance are being lockout due to multiple failed login attempts. I have now re-activated your account and flushed your login attempts. Now you will able to login to your account.