Why my account is locked?

  • Becky
    Asked on October 26, 2020 at 10:10 AM

    1603721342 5f96d87e28f7d Screenshot 10

    Is there a known issue with JotForm today? We have had to reset our password 3 times today and each time we go to log back in we get this error saying the account is locked when no one is even attempting to login.

  • Amjad_A
    Replied on October 26, 2020 at 11:43 AM

    Hi,

    Apologies for the inconvenience,

    Accounts enabled with HIPAA Compliance are being lockout due to multiple failed login attempts. I have now re-activated your account and flushed your login attempts. Now you will able to login to your account.

    Thanks