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  • Profile Image

    form data to be flushed out while toggling the language (English / Arabic)

    Asked by bhanukaran on September 08, 2013 at 07:40 AM

    Hi Team,

    I am facing a new issue with my form

    http://dev.homecentrestores.com/hc-roommakeover/final_form.html

    For some reason our submit button is not working on English version. But, when i preview the from through jotform's dashboard, the english submit button works fine.

    The main problem in the link that i have provided you http://dev.homecentrestores.com/hc-roommakeover/final_form.html

    is suppose I fill the data for english and the submit button does not work, so then i change the language to arabic and fill the form, but before submitting i again toggle back to English and this i see that the data which i left half filled is still retained.

    Can i flush the data out from the browser when i toggle the language radio button (English / Arabic).

    Kindly suggest.

    Please try the link and submit an entry and see the actual problem as narrated above.

    Thanks

    Bhanu

    form data JotForm problem preview does not work
  • Profile Image
    JotForm Support

    Answered by jonathan on September 08, 2013 at 08:43 AM

    Hi Bhanu,

    Since you are using the form's source code, you will have to re-embed again your form using its source code in your web page http://dev.homecentrestores.com/hc-roommakeover/final_form.html 

    As it is now, the form in your website is not the updated version of this form http://www.jotform.co/form/32383558289871

    Please update the embedded form and test again.

    Update us of the results and we will check further.

    Thanks.

  • Profile Image

    Answered by bhanukaran on September 08, 2013 at 08:52 AM

    Hi Jonathan,

    I recently made some updates, wherein i have changed few things in the preferences > autofill forms wizard

    Is this what you expect me to do and then update it on my server ?

    I am attaching the screenshot for your reference. Kindly suggest.

    Thanks

    Bhanu

  • Profile Image
    JotForm Support

    Answered by jonathan on September 08, 2013 at 09:20 AM

    Hi,

    What I meant was, if you did modify/edit/update the form.. you will have to re-embed  again the full source code for the updates/edits to reflect on the embedded form.

    When I check your form http://www.jotform.co/form/32383558289871, it has some other elements that are not on the website http://dev.homecentrestores.com/hc-roommakeover/final_form.html

    So, I thought the form in the website might not be the updated version and needs to be re-embedded.

     

    But from what I have observed so far, it might be a little difficult to be always re-embedding the form's source code into your web page due to complex customization you have done on the form.

    And I have also noticed that there seems to be an obvious script conflict issue between the existing scripts in your web page, and the scripts on the form.

    Will it be Ok if you use the iframe embed of the form instead? This will prevent script conflict.

    I know you understand that using the iframe embed will loose the styles that the page have on the form. BUT there is also a workaround for this so that the style will be retain even when using iframe embed.

    Thanks.