Automatic login with Google account

  • josh.arends
    Asked on October 26, 2020 at 4:13 PM

    When I am prompted to log in either on jotform.com or on the mobile app, when I click log in with google account, and click my email, it logs in. No password is required. That means anyone that is on the mobile device or my computer can log in. How can I set this up so it doesn't automatically log in through my google account? I already reset my password, and it still logs in through google with no password required.

  • Cecile JotForm Support
    Replied on October 26, 2020 at 8:52 PM

    Hello josh.arends,

    Could you please try again and reset the password of your JotForm account?

    Guide: https://www.jotform.com/help/489-how-to-reset-jotform-account-password

    Then, clear your browser's cache and cookies and try to login again. If you are using Google Chrome, kindly follow the guide below.

    Guide: https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en

    1603759907 5f976f23297b8 16 Screenshot 10

    Let us know if the issue persists. Thank you.



  • josh.arends
    Replied on October 27, 2020 at 8:09 AM

    Yes, it still does the same thing. I don't even have to click log in, I just click on sign up with google and it logs me right in.

  • Jimmy_D
    Replied on October 27, 2020 at 8:46 AM

    I am afraid the system will always log you in automatically as soon as you are logged into your Google account. You can disable it on your google account settings. 

    Kindly follow this Google guide to unlink your JotForm account with your Gmail. - https://support.google.com/accounts/answer/112802?co=GENIE.Platform%3DDesktop&hl=en

    Let us know if you have more questions.

    Best,