Having trouble with uploading

  • Profile Image
    maskcarabydez
    Asked on October 26, 2020 at 04:47 PM

    Hello,

    I was wondering if I could get some help on the form I've created for my business. When my customers go to upload a photo, it says it's submitted, but when I get the filled out form in my email and click the photo link I get the "Whoops! Unfortunatly, the page you were looking for could not be found. It may temporarily be unavailable, moved or no longer exists. Please check your spelling and retry."

    I don't know how to fix this. I deleted the section and re-added it to my form but it didn't make a diffrerence. Can you help me?


    Thanks


    Dez

  • Profile Image
    Jed_C
    Answered on October 26, 2020 at 09:21 PM

    Kindly disable the privacy options in your account settings then try downloading the file again https://www.jotform.com/myaccount/settings.

    privacy_settings.png

    Let us know if you need further help.

  • Profile Image
    maskcarabydez
    Answered on October 26, 2020 at 10:28 PM
    Great! Thank you so much. It works now.
    Have a great day,
    Dez
    ...