scammer using your site

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    David James 
    Asked on October 27, 2020 at 08:38 AM

    Wanted to let you know that a "company" by the name Bright House Aussies is using your platform to scam people out of money. They sell puppies that that do not have. It would be great if you could ban these people from your platform to help prevent other people from being taken advantage of. -Thanks!

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    Gustavo_H
    Answered on October 27, 2020 at 11:22 AM

    Hi, @David. How are you?


    Thank you so much for reaching us about this. It helps us to maintain our platform secure for everyone. I checked the user owner of the form, and I was able to see that the client is not getting payments in any of their forms. It's also a premium user with a secure webpage. We will need more evidence before reaching the client.

    If you got no response about your form submission, please try to contact Bright House. I can see they also have a phone number.

    We will keep alert about the user. Please, if you find something suspicious in any of our forms, please let us know.


    Have a great day 😀✨ 

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    Maverick Pond 
    Answered on October 28, 2020 at 11:25 AM

    I think I just got scammed from this website too. We paid for a dog and no answer

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    Bojan_J
    Answered on October 28, 2020 at 12:50 PM

    We're sorry to hear about that.

    I have checked our logs, and see that you received an Autoresponder confirmation once you submitted the form. You can use the Reply to option to conact the form owner directly, and they might provide you with more information.

    Let us know if you have any additional questions.

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    David James 
    Answered on October 28, 2020 at 06:28 PM
    We sent them $900 for a puppy named BLU, after that they didn't reply to
    any communications. I set up a new email and put out a request for that
    same dog (BLU) and they said that she was still available. I have no doubt
    they are paying their bills as they are selling products that don't exist.
    My wife was recently contacted again by them requesting more money (via
    gift card). I'm telling you, this is not a legitimate company.
    ...
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    David James 
    Answered on October 28, 2020 at 07:28 PM
    I just got off the phone with this guy and he admitted that he is stealing
    from people. Sounded like from his perspective, because we are from
    America, we have so much money we shouldn't complain when we get scammed.
    ...
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    Jed_C
    Answered on October 28, 2020 at 11:47 PM

    Our reviewers team have contacted the owner of the form and requested a business registration document or any valid documents that will prove they are running a legitimate business. 

    We'll let you know once we have an update. Thanks for the heads up.

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    David James 
    Answered on October 29, 2020 at 11:28 AM
    Thank you! If it comes back that he is indeed registered, I would ask that
    you have someone within your organization try and purchase one of his
    puppies and see what happens (don't worry... no one will get a dog).
    ...
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    Bojan_J
    Answered on October 29, 2020 at 12:36 PM

    After checking, the account has been suspended.

    The user won't have access to any data from his forms, and he won't be able to create new ones.

    Thank you for taking the time to report this user.

    If you have any additional questions, please let us know.

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    David James 
    Answered on October 29, 2020 at 05:28 PM
    Thank You!
    ...