Form Submissions - finding Incomplete Submissions in new-look Tables.

  • Profile Image
    bhds
    Asked on October 27, 2020 at 09:30 AM

    Hello.

    With the new-look Tables for viewing form submissions, how can I see incomplete submissions? We've had incomplete submissions before when someone submits a form that has a payment option, but then, for whatever reason, does not complete the PayPal payment process, and now I can't see where to find such submissions.

    Thank you.

  • Profile Image
    ashwin_d
    Answered on October 27, 2020 at 11:18 AM

    Please note that if your form has any incomplete submissions, you can click on the three dots of the table page which will display a dropdown options. You need to click on the "Pending payments" to view all the incomplete payments. Please check the screenshot below how to check pending payments in JotForm tables:

    1603811715_5f983983c189b_incompletePayme

    Hope this helps.

    Do get back to us if you have any questions.