What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Unable to get Form Email to the correct/right email address

    Asked by jaydiesel30 on September 09, 2013 at 01:03 AM

    i have this from on my website i when the clinet pass submit it does not go right to my email

    my website is


    how do i fix this i like jotfroms and i would love tp upgrade but i need to know that im not going to keep haveing these problems

    Page URL:

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    JotForm Support

    Answered by Welvin on September 09, 2013 at 02:11 AM


    If you'd like to send form email to a different email address, please kindly follow this guide to correct the recipient email of the form: Finding out E-Mail Address Used for Submission Notifications.

    We would also suggest using noreply@jotform.com as the Sender Email. See this screenshot for the correct settings:

    OR, use SMTP Account details. We recommend using Mandrill Service. Please kindly follow this guide on how to setup one: How to use Mandrill to Send Emails From Your Own Email Address.