What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Changing Subscription Plan

    Asked by andergroup on September 09, 2013 at 04:18 AM

    I have tried several times to change my subscription plan but it does not work.

    I went through the suggested steps in the billing menù and also clicked the "Cancel Subscription" button but nothing changed...

    Let me know how I need to handle in order to cancel my montly subscription please.



    Page URL:

  • Profile Image
    JotForm Support

    Answered by jonathan on September 09, 2013 at 08:29 AM


    Apparently your subscription was suppose to be downgraded already as the subscription was not renewed. 


    So, I went ahead and manually switch your subscription to FREE. You can check this again under your My Accounts Billing Page.

    Please inform us if you have any other concern.



  • Profile Image

    Answered by wnycruiser on September 09, 2013 at 08:36 AM

    Good Luck andergroup,

    I been trying to downgrade my subscription for a few months!

  • Profile Image

    Answered by wnycruiser on September 09, 2013 at 09:08 AM

    When you request to downgrade What they do is drag there feet, and continue billing until you complain about it, I have contacted my bank, and maybe next the BBB

  • Profile Image
    JotForm Support

    Answered by Welvin on September 09, 2013 at 11:16 AM

    Good day @wnycruiser,

    We will address your issue but please do not create a multiple thread about that. How can we focus on the issue if you are posting your messages on a separate threads?