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  • Profile Image

    problema notifica (unable to receive email alerts)

    Asked by Topsecret90 on September 09, 2013 at 04:41 AM

    ITALIAN

    Ciao ho un problema con l'email quando il sito è pubblicato provando a inserire i dati dell'email una volta compilato il modulo premo INVIO non arriva l'avviso (notifica) alla mia mail in maniera rapida... Perchè? piotete aiutarmi???

     

    ho fatto dkiverse prove nel server jotform su compilazione arriva ma su l'email in avviso non ricevo nulla...

     

    poi ultimo problema una volta che arriva l'email nella "Submission Date" l'email arriva alle 4:34 AM invece io ho mandato alle 10:34 AM

     

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    ENGLISH

    Hello I have a problem with the email when the website is trying to enter the details of the email once filled out the form I press ENTER does not get the notice (notification) to my mail quickly ... Why? piotete help me?

    I did several tests on the server and on JotForm compilation comes on but I do not receive the email notice anything ...

    then last problem once you get the email in the "Submission Date" the email arrives at 4:34 AM instead I sent at 10:34 AM?

    Page URL:
    www.bfdenergy.eu

    email email alerts JotForm problem hello
  • Profile Image
    JotForm Support

    Answered by Welvin on September 09, 2013 at 10:27 AM

    Hi,

    I can see that you are using SMTP Account Details from Live.com. I can't really tell about the limits, but I guess they have. Also, must be working with their @live.com email address.

    Instead of the Live.com SMTP, please try using our recommended Mandrill Settings. Please check this guide on how: How to use Mandrill to Send Emails From Your Own Email Address.

    Also, you may consider using noreply@jotform.com from the list. So, your form notification will looks like this:

    Furthermore, please check this guide for additional solutions: How To Setup Email Alerts To Prevent NOT Receiving Email Alerts.

     

    Thanks